What does your sign up fee include?
Can I order without subscribing?
Yes! Feel free to try our meals by placing individual orders without buying a subscription.
Individual orders do not have a sign up fee because they do not come with insulated cooler bag or ice packs.
There is NO delivery fee for individual orders.
Do I get charged an extra fee if I lose my insulated tote bags and ice packs?
No! Let us know if you lose your bag and/or ice packs so we can replace it on your next delivery. Re-using the bags and ice packs helps us provide a sustainable delivery service.
Where are your delivery areas/zones and what is the cost for delivery?
The cost for delivery is $2.50 per day (not per meal) to Seattle and $5.00 for outside Seattle.
When can I expect my meals delivered for all meal subscribers?
Generally, we deliver between 9:00 AM – NOON Monday through Friday and you do not need to be home. The ice packs and tote bag provided will keep your food chilled throughout the delivery window. Please leave or set your tote bag and ice packs back out where we delivered it and we will pick them up upon your next delivery (replacing with new ones).
When can I expect my meals delivered for non-subscription orders?
The exact time of delivery will vary but we do ask you to be home to receive your meals, because it doesn’t come with insulated cooler bag or ice packs. Generally, we deliver between 9:00 AM – NOON Monday – Friday. We will keep your meals cold throughout the delivery window.
When can I expect my meals delivered for all general orders?
The exact time of delivery will vary but we do ask you to be home. Generally, we deliver between 9:00 AM – NOON Monday – Friday. We will keep your meals cold throughout the delivery window.
Do I get notified about my delivery?
Yes! You will receive a text from us when your delivery has been completed.
MEALS & ORDERING
How do I heat up my meals?
Our meals will come to you fully prepared so you just have to heat them up in the microwave. Generally, the meals heat up in about 3 minutes (depending on your microwave). If you’re unsure, start at 2 minutes and heat in 30–second increments until the meal reaches an inner temperature of 165° F. Our meals are packaged to be heated in the microwave (for the ultimate convenience), but you can heat them in the oven if you’d like. Our current meal containers aren’t safe for the oven or stovetop, so you’ll have to transfer your food to heat it up.
What is the ordering deadline?
The cutoff for next week’s meals is Thursday night at 11:59pm. Orders placed Friday or later will start the following week. If you missed the ordering deadline and would like meals for the current week, we will do our best to accommodate you. Please give us a ring at 206-981-0025 or drop us an email at firstname.lastname@example.org
What Size meals do you offer?
Do you accommodate dietary preferences including allergies?
BILLING/MANAGING MY ORDER & SUBSCRIPTIONS
When & how often am I charged for orders ?
Can I cancel or pause a subscription ?
Definitely! Just make sure you do it before our cutoff time, Thursday Evening by 11:59 PM to stop your next week’s delivery.